Terms of Use 

By accessing www.erassist.com you agree to the following terms of use. If you do not agree to these terms of use, do not access this website. ER Assist reserves the right to change or modify these terms of use without notice other than posting the amended terms on this site. Your continued use of our site after any changes in these terms shall constitute your consent to such changes.

The ER Assist website and software (aka database) are provided for customers for the purposes of submitting and reviewing damage assessment, developing, reviewing and accessing plans, developing, reviewing and accessing grants and recording time material and equipment use.

Authorized users may print, copy, and download information relative only to their submissions. The web-based version of this software is supported in Chrome.  Other browsers may or may not be supported by ER Assist.   Adobe Acrobat Reader v5.0 or higher may be required for report printing.

Trademark and Copyright Information 

All material on this website, including, but not limited to, text, scripts, data, custom graphics, logos, button icons, images, audio and video clips, links, digital downloads, data compilations, and software is owned, controlled by, or licensed to ER Assist and is protected by copyright, trademark, and other intellectual property rights. You may download material intentionally made available for downloading from this website, provided that you keep intact any and all copyright and other proprietary notices that may appear on such materials.

Personally Identifiable Information  

NEVER upload Social Security Numbers to this site.  Disaster Damage Locations with addresses, while required for disaster administration or operations, may be considered personally identifiable in some areas. Ensure your reports/exports are appropriately sorted, masked or redacted before sharing.   


You agree to indemnify, defend, and hold harmless ER Assist and its affiliated companies, officers, directors, employees, agents, licensors, and suppliers from and against all losses, expenses, damages, and costs, including reasonable attorneys’ fees, resulting from any violation by you of these Terms and Conditions. ER Assist reserves the right to assume the exclusive defense and control of any matter subject to indemnification by you.

Site Security 

When providing information to ER Assist you agree to: (a) provide true, accurate, current and complete information and (b) maintain and promptly update such information to keep it true, accurate, current and complete. If you provide any information that is, or we have reasonable grounds to suspect that the information is, untrue, inaccurate, not current or incomplete, ER Assist may without notice suspend or terminate your access to our Site(s) and refuse any and all current or future use of our Site(s) (or any portion thereof). If any portion of our Site(s) requires you to register or open an account you may also be asked to choose a password and a username. Please select a password that would not be obvious to someone trying to access your account, and change it regularly as an added precaution. You are responsible for maintaining the confidentiality of the password and account, and you are fully responsible for all activities that occur under your password or account identification. You agree to immediately notify ER Assist of any unauthorized use of your password or account or any other breach of security. Without limiting any rights which it may otherwise have, ER Assist reserves the right to take any and all action, as it deems necessary or reasonable, to ensure the security of the Sites and your account, including without limitation, suspending your account, changing your password, or requesting additional information to authorize transactions on your account. Notwithstanding the above, ER Assist may rely on the authority of anyone accessing your account or using your password and in no event and under no circumstances shall ER Assist be held liable to you for any liabilities or damages resulting from or arising out of (i) any action or inaction of ER Assist under this provision, (ii) any compromise of the confidentiality of your account or password and (iii) any unauthorized access to your account or use of your password. You may not use anyone else’s account at any time.

Unauthorized access to or use of the website or any ER Assist site or service is strictly prohibited. Violating the security of any aforementioned site is prohibited and may result in criminal and civil liability. ER Assist may investigate incidents involving such violations and may involve and will cooperate with law enforcement if a criminal violation is suspected. Examples of security violations include, without limitation, unauthorized access to or use of data or systems including any attempt to probe, scan, or test the vulnerability of the Site(s) or to breach security or authentication measures, unauthorized monitoring of data or traffic, interference with service to any user, host, or network including, without limitation, mail bombing, news bombing, other flooding techniques, deliberate attempts to overload a system, forging any e-mail header, or any part of a message header and using manual or electronic means to avoid any use limitations.


Privacy Policy

This Privacy Policy identifies and describes the way ER Assist uses and protects the information we collect about and for customers and users. All use of the ER Assist platform, products and services, as well as visits to our websites, is subject to this Privacy Policy. These privacy commitments are fundamental to the daily ER Assist operations and they apply to everyone who has a relationship with ER Assist— including customers (wireless, Internet and telephone) and Web site visitors.

  • ER Assist will protect software user privacy and safeguard personal information.
  • ER Assist will not sell software user personal information to anyone, for any purpose.
  • ER Assist may share non-personally identifiable information with governmental agencies, law enforcement, Non-Governmental Organizations/Volunteer Organizations Active in Disaster, OIG, Clearinghouse, and Public Private Partners Active in Disaster.   
  • ER Assist users (governmental agencies and their contractors or volunteers) may share collected personally identifiable information as needed or required for disaster response and recovery with governmental agencies, law enforcement, Non-Governmental Organizations/Volunteer Organizations Active in Disaster, Clearinghouse Platforms, and Public Private Partners Active in Disaster consistent with applicable state and federal privacy laws.  
  • ER Assist will fully disclose its Privacy Policy in plain language, and make the policy easily accessible to you.

How do we protect visitor information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user enters, submits, or accesses your information to maintain the safety of your personal information.
All purchase transactions are processed through a gateway provider and are not stored or processed on our servers.

 Third party links

Occasionally, at our discretion, we may include or offer third party products, services, or links on our website. These third party sites have separate and independent privacy policies. We have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We do not specifically market to children under 13.

Fair Information Practices

In order to be in line with Fair Information Practices, we will take the following responsive action, should a data breach occur:  We will notify the users via email within 7 business days.
We will notify the users via email within 7 business days.
We will notify the users via in-site notification within 7 business days.
We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.


The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:
      Send information, respond to inquiries, and/or other requests or questions.
      Process data and to send information and updates
To be in accordance with CANSPAM we agree to the following:
       Not to use false, or misleading subjects or email addresses
      Identify the message as an advertisement in some reasonable way
      Include the physical address of our business or site headquarters
      Monitor third party email marketing services for compliance, if one is used.
      Honor opt-out/unsubscribe requests quickly
      Allow users to unsubscribe by using the link at the bottom of each email

If you have other questions about this Privacy Policy or have suggestions on how it may be improved, please feel free to e-mail us at contact@erassist.com or contact us by telephone at (855) 336-2337.


Last Edited on 2017-02-05